Speakers - The 2008 ICS Conference has taken place
Click on a 2008 ICS Conference speaker name below to see their full biography.
- Kriss Akabusi MBE, managing director, The Akabusi Company
- Jodie Armore-White, service development, Armore
- Alison Bond, director, The Halo Works Ltd
- Natalie Calvert, founder and managing director, Calcom Group
- Paul Cooper, director, Institute of Customer Service
- Chris Daffy, founder, The Academy of Service Excellence
- Carolyn Dallaway, managing director, Caralyn Dallaway Ltd
- Lyn Etherington, founding partner, Cape Consulting
- Sarah Fogden, deputy director, service transformation implementation, delivery and transformation group, The Cabinet Office
- Adrian Furnham, professor in psychology, University College London
- Michelle Hey, head of customer experience development, first direct
- Martin Howe, group training & development manager, CEGA Group
- Roger Martin-Fagg, senior lecturer, Henley Management College
- Peter Massey, managing director, Budd
- Ken Olisa, chairman, Restoration Partners
- Stephen Parry, director, See Business Differently Ltd
- Adam Rider, director of customer services, EDF Energy
- Neil Skehel, director, The Lamberhurst Corporation
- Gareth Turpin, head of transformation - customer services, O2
- Andy White, community affairs manager (formerly head of customer service project team), Sainsbury's





