• Kriss Akabusi MBE, managing director, The Akabusi Company
• Jodie Armore-White, service development, Armore
• Alison Bond, director, The Halo Works Ltd
• Natalie Calvert, founder and managing director, Calcom Group
• Paul Cooper, director, Institute of Customer Service
• Chris Daffy, founder, The Academy of Service Excellence
• Carolyn Dallaway, managing director, Caralyn Dallaway Ltd
• Lyn Etherington, founding partner, Cape Consulting
• Sarah Fogden, deputy director, service transformation implementation, delivery and transformation group, The Cabinet Office
• Adrian Furnham, professor in psychology, University College London
• Michelle Hey, head of customer experience development, first direct
• Martin Howe, group training & development manager, CEGA Group
• Roger Martin-Fagg, senior lecturer, Henley Management College
• Peter Massey, managing director, Budd
• Ken Olisa, chairman, Restoration Partners
• Stephen Parry, director, See Business Differently Ltd
• Adam Rider, director of customer services, EDF Energy
• Neil Skehel, director, The Lamberhurst Corporation
• Gareth Turpin, head of transformation - customer services, O2
• Andy White, community affairs manager (formerly head of customer service project team), Sainsbury's

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